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Keywords: Interpersonal justice
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Journal Articles
International Journal of Physical Distribution & Logistics Management (2024) 54 (1): 40–60.
Published: 07 December 2023
... of the service experience involves product returns, in particular, the fairness of returns policies and procedures. Previous research studies support that interpersonal justice and informational justice relate positively to consumer attitudes and behaviors. In this paper, the authors examine the relative effects...
