...Ross L. Chapman; Claudine Soosay; Jay Kandampully Service industries hold an increasingly dynamic and pivotal role in today's knowledge‐based economies. The logistics industry is a classic example of the birth and development of a vital new service‐based industry, transformed from the business...

... are provided. These concepts include the benefit delivery, delivery processes, delivery orientation, responsive planning, and a customer service model that focuses on individual customer needs. © MCB UP Limited 1991 Information Logistics Service industries Customer service 4 IJPD & LM 21,7...

... contributed to by the failure to take into account inter‐relationships between various subsets of management variables. © MCB UP Limited 1991 Distribution management Management techniques New Zealand Pharmaceutical industry Service industries Food industry 32 MANAGEMENT SOPHISTICATION...

... for the transport services industry to examine future available sources of staff. Shades of Grey the Demographic Timebomb Jacky Wittwer This article reviews the impact of an ever-increasing older population on the availability of labour in the transport services industry, in particular car rental in the European...

... Limited 1990 Marketing strategy Benchmarking Competitive strategy Distribution Public relations Service industries Transport 4 STRATEGIC ISSUES IN TRANSPORT MARKETING P R and traditional marketing practices are shown to be as important in transport as in any other service industry...