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Journal Articles

Management Sophistication and Service Performance

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Norman E. Marr
Journal: International Journal of Physical Distribution & Logistics Management
International Journal of Physical Distribution & Logistics Management (1991) 21 (4): 32–41.
https://doi.org/10.1108/09600039110003134
Published: 01 April 1991
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Journal Articles

Customer Services – Off‐the‐peg or Tailor‐made?

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Norman E. Marr
Journal: International Journal of Physical Distribution & Logistics Management
International Journal of Physical Distribution & Logistics Management (1990) 20 (3): 6–9.
https://doi.org/10.1108/EUM0000000000353
Published: 01 March 1990
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Journal Articles

Marketing and Financial Influences on Inventory Levels: An Illustrative Case

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Norman E. Marr
Journal: International Journal of Physical Distribution & Logistics Management
International Journal of Physical Distribution & Materials Management (1989) 19 (6): 31–34.
https://doi.org/10.1108/EUM0000000000327
Published: 01 June 1989
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Journal Articles

Physical Distribution Management in New Zealand

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Norman E. Marr
Journal: International Journal of Physical Distribution & Logistics Management
International Journal of Physical Distribution & Materials Management (1989) 19 (5): 33–40.
https://doi.org/10.1108/EUM0000000000323
Published: 01 May 1989
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Journal Articles

The Impact of Customer Services in International Markets

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Norman E. Marr
Journal: International Journal of Physical Distribution & Logistics Management
International Journal of Physical Distribution & Materials Management (1984) 14 (1): 33–40.
https://doi.org/10.1108/eb014580
Published: 01 January 1984
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Journal Articles

Do Managers Really Know what Service their Customers Require?

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Norman E. Marr
Journal: International Journal of Physical Distribution & Logistics Management
International Journal of Physical Distribution & Materials Management (1980) 10 (7): 433–444.
https://doi.org/10.1108/eb014476
Published: 01 July 1980
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