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Keywords: Service supply chain
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Journal Articles
Mind the perception gap: An integrative performance management framework for service supply chains
Available to Purchase
International Journal of Physical Distribution & Logistics Management (2019) 49 (1): 33–51.
Published: 06 November 2018
...Dawei Lu; Sobhan Asian; Gurdal Ertek; Mete Sevinc Purpose A perception gap refers to the differences in perception among the stakeholders regarding any aspect of the supply chain relationship. The purpose of this paper is to investigate the perception gap among service supply chain partners...
