Developing LABQUAL: a comprehensive framework for evaluating service quality in clinical laboratories via the modified Delphi technique Available to Purchase

Ashish Kumar Sahdev has 16 years of experience in medical practice and corporate world. He is Specialty Marketing Head of Metropolis Healthcare Ltd. He has worked in BD India, SRL Diagnostics, MaxBupa, ThermoFisher in various roles. He is MBBS from Amritsar and MBA from GJU, Hisar. He is currently pursuing his PhD in Marketing from G D Goenka University.

Sudipta Sen Gupta has had a successful 28-year career of which the first 21 years were in the corporate world, in multinational firms, building businesses and brands. She has had leadership roles in Coca-Cola India, Compaq Computer, Cafe Coffee Day, Bharti-Del Monte, Carlsberg India and INOX Group. Her achievements include Indira Woman Super Achiever 2003, Top 25 Young Executives of India 2004, BACCIS 2011, Indspirit 2014, Top 100 Marketing Leaders, 2014 etc. She holds an MBA degree (1996) from F.M.S (Delhi University) and Advanced Management Diploma from AIMA (2008). She is UGC-NET qualified and holds a PhD degree in Management, on the juxtaposition between branding and corporate social responsibility (CSR). She is currently teaching as well as heading the MBA program at Le Cordon Bleu School of Hospitality and Tourism, a JV between Le Cordon Bleu International, Paris and GD Goenka University.

Syed Hameedur Rahman Zaini has over 11 years of teaching as well as corporate experience gained both in India and abroad. Holding a PhD in Business Administration from the prestigious Aligarh Muslim University, he has research interests in diversified areas not limited to Marketing, Sustainability and Corporate Social Responsibility. He has published several research papers in the reputed national as well as international journals. He also serves as a reviewer for many international journals of repute.

Sudipta Sen Gupta has had a successful 28-year career of which the first 21 years were in the corporate world, in multinational firms, building businesses and brands. She has had leadership roles in Coca-Cola India, Compaq Computer, Cafe Coffee Day, Bharti-Del Monte, Carlsberg India and INOX Group. Her achievements include Indira Woman Super Achiever 2003, Top 25 Young Executives of India 2004, BACCIS 2011, Indspirit 2014, Top 100 Marketing Leaders, 2014 etc. She holds an MBA degree (1996) from F.M.S (Delhi University) and Advanced Management Diploma from AIMA (2008). She is UGC-NET qualified and holds a PhD degree in Management, on the juxtaposition between branding and corporate social responsibility (CSR). She is currently teaching as well as heading the MBA program at Le Cordon Bleu School of Hospitality and Tourism, a JV between Le Cordon Bleu International, Paris and GD Goenka University.

Sudipta Sen Gupta has had a successful 28-year career of which the first 21 years were in the corporate world, in multinational firms, building businesses and brands. She has had leadership roles in Coca-Cola India, Compaq Computer, Cafe Coffee Day, Bharti-Del Monte, Carlsberg India and INOX Group. Her achievements include Indira Woman Super Achiever 2003, Top 25 Young Executives of India 2004, BACCIS 2011, Indspirit 2014, Top 100 Marketing Leaders, 2014 etc. She holds an MBA degree (1996) from F.M.S (Delhi University) and Advanced Management Diploma from AIMA (2008). She is UGC-NET qualified and holds a PhD degree in Management, on the juxtaposition between branding and corporate social responsibility (CSR). She is currently teaching as well as heading the MBA program at Le Cordon Bleu School of Hospitality and Tourism, a JV between Le Cordon Bleu International, Paris and GD Goenka University.