... and robotic process automation, and employee performance in Iran’s health-care institutions, specifically analyzing the mediating effects of perceived ease of use, innovative work behavior and skills enhancement. This study offers empirical insights from Iran, a context characterized by developmental...

... collected, and it was found that employee service quality is the most important dimension affecting servicescape, followed by functionality and spatial layout. Thus, health-care institutions should focus on these factors to keep their customers satisfied. Originality/value Past studies have focused...