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Keywords: Health-care management
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Journal Articles
Journal Articles
International Journal of Pharmaceutical and Healthcare Marketing (2021) 15 (4): 516–533.
Published: 06 August 2021
... driver of performance (Deloitte, 2016 ; Stanowski et al., 2015). As a result, delivering memorable and positive service experiences to patients becomes a strategic imperative for hospitals (Deshwal and Bhuyan, 2018). There is a growing research interest in PX in the health-care management...

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