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Keywords: Healthcare service quality
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Journal Articles
International Journal of Pharmaceutical and Healthcare Marketing (2015) 9 (4): 369–391.
Published: 02 November 2015
...Ingy Shafei; Jan Auke Walburg; Ahmed F. Taher Purpose – This paper aims to develop a model that encompasses the constructs and sub-constructs consumers use in evaluating healthcare service quality (HSQ) in Egypt. Design/methodology/approach – Factor analysis was performed on 40 variables...
