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Keywords: Kinesics
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Journal Articles
Impact of non-verbal communication on patient satisfaction in Indian hospitals
Available to Purchase
International Journal of Pharmaceutical and Healthcare Marketing (2025) 19 (3): 669–686.
Published: 21 February 2025
.... The survey instrument used in this research was divided into four parts, with the Hospital Service Evaluation section specifically focusing on the nonverbal communication of employees, emotional responses and customer satisfaction. Findings Kinesics, paralanguage and physical appearance have...
