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1-3 of 3
Keywords: Revisit intention
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Journal Articles
International Journal of Pharmaceutical and Healthcare Marketing (2025)
Published: 19 September 2025
...Muhammad Tsany Saadi; Purnawan Junadi Purpose This study aims to examine the factors influencing outpatient revisit intentions in a private hospital in Bekasi City, Indonesia, using the theory of planned behavior ( TPB ) and SERVQUAL models. Design/methodology/approach A quantitative...
Journal Articles
International Journal of Pharmaceutical and Healthcare Marketing (2025) 19 (2): 228–248.
Published: 20 September 2024
... and patient satisfaction on revisit intention among patients visiting CHCs for care needs. It further examines the mediational role of patient satisfaction between antecedents of patient satisfaction and revisit intention. Design/methodology/approach A survey by questionnaire was used to collect data from...
Journal Articles
International Journal of Pharmaceutical and Healthcare Marketing (2024) 18 (2): 215–236.
Published: 17 November 2023
...Deske W. Mandagi; Derby Chriestofle Rampen; Tonny Irianto Soewignyo; Ronny H. Walean Purpose The purpose of this investigation is to scrutinize the unexplored realm concerning the interplay of hospital brand gestalt on patient satisfaction and revisit intentions. Design/methodology/approach...
