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Volume 41, Issue 5
1 May 1992
This article was originally published in
Work Study
Work Study Cover Image for Volume 41, Issue 5
Research Article| May 01 1992

The total quality culture Available to Purchase

Shirley Daniels
Shirley Daniels
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-7190
Print ISSN: 0043-8022
© MCB UP Limited
1992
Work Study (1992) 41 (5): 13–15.
https://doi.org/10.1108/EUM0000000002675

Considers how much total quality management has actually been implemented in organizations. Finds great disparities between the progress towards TQM and the progress towards BS5750 (the quality system accreditation system). Argues that whereas BS5750 is procedurally based approach, TQM is a culturally based approach; it is always easier to change procedures than to change culture.

Keywords:
Corporate culture, ISO 9000, TQM
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© MCB UP Limited
1992
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