New developments in re‐engineering organizations

Business process re‐engineering was first popularized by Michael Hammer and James Champy, with their book, Reengineering the Corporation. The book advocated throwing away current business methods, models, procedures and processes and replacing them with newly re‐engineered business processes. This and subsequent “re‐engineering” methodologies have placed the primary focus on the business process, and put little, if any, emphasis on human factors. Suggests that many re‐engineering projects fail because of this obvious neglect of human behavioural factors and identifies some proven management techniques which should be used in conjunction with any re‐engineering methodology to ensure successful transformation of the business, and the people within the organization.