Maturity model for evaluating disaster and humanitarian operations Available to Purchase

Híngred Ferraz Pereira Resende holds a bachelor's degree in Production Engineering from the Faculty Machado Sobrinho, a master's degree in Production Engineering from the Pontifical Catholic University of Rio de Janeiro - PUC-Rio and currently is a PhD student in the Production Engineering Program at the Federal University of Rio de Janeiro.

Patricia Alcantara Cardoso is an associate professor in the Department of Production Engineering at the Federal University of Espírito Santo (UFES). She was a post doc research at Lab HANDs (Humanitarian Assistance and Needs for Disasters) of the Industrial Engineering Department of PUC-Rio. She has experience in Production Engineering, with emphasis on Logistics and Supply Chain Management, acting mainly on the following themes: lean manufacturing, transport logistics, quality of services, planning, programming and production control, project management and education in production engineering.

Tharcisio Cotta Fontainha is a professor in the Production Engineering Program, Federal University of Rio de Janeiro, Brazil. He is also project coordinator at the HANDs Lab and associate researcher of the Master of Advanced Studies in Humanitarian Logistics and Management (MASHLM), University of Lugano, Switzerland. His research interests include stakeholder management, process management, humanitarian logistics and disaster operations management. He has developed projects for Brazilian and international agencies that resulted in papers published in several conferences and journals as Natural Hazards, Disaster Prevention and Management, and International Journal of Disaster Risk Reduction.

Adriana Leiras is a professor in the Industrial Engineering Department at the Pontifical Catholic University of Rio de Janeiro – PUC-Rio, Brazil, as well as founder and coordinator of the HANDs Lab–Humanitarian Assistance and Needs for Disasters (http://www.hands.ind.puc-rio.br). She is also the POMS Regional Vice President Americas and the leader of the regional research initiative in Humanitarian logistics and Relief Operations of the MIT SCALE Latin America Network. She teaches and researches on operations management and supply chain risk management. She has published papers various in conference proceedings and journals, focusing on humanitarian logistics and disaster operations management.