Direct support

Office update

Direct support

DellEurope, Middle East and Africa (EMEA), part of Dell Computer Corporation, the world's leading direct computer systems company, has launched a new online service and support centre for European customers. Located at support.euro.dell.com this new innovative facility within Dell's Internet site gives customers instant access to much of the same technical reference materials used by Dell telephone support personnel. Launched in 12 languages (Czech, Danish, Dutch, English, Finnish, French,German, Italian, Norwegian, Polish, Spanish and Swedish), Dell EMEA expects this facility will prove very convenient for home PC users and provide businesses with another tool to help lower the total cost of PC ownership as it relates to service and support demands.

Immediately upon entry,customers can begin to assess their situation by choosing from one of three categories:

• 1.

  Troubleshoot your Dell System.

• 2.

  General Service Support (gives customers general information on a range of areas including immediate access to popular questions

• 3.

  Communicating with Dell (allows customers to communicate directly with Dell via e-mail or with other customers via Dell's Delltalk Forum, a public discussion area moderated by Dell technicians).