Developing the IT Scorecard
Developing the IT Scorecard
Business Intelligence£595
Keywords Case studies, Information technology, Performance technology
Globally, investment in computing and telecommunications now amounts to half or more of most large companies' annual capital expenditure. Such investment must be seen as "value producing" in line with the strategic goals of the organisation. Technology alone does not add value it is its application to the business that brings benefit. Top performers spend relatively less money on IT, but focus their spending on areas where the investment makes the most difference. This report reveals the tools, techniques and approaches that separate the winners from the losers in IT evaluation and performance measurement. Drawing on case studies of pioneering organisations in the UK, Europe and the US, it offers models and blueprints based on actual, successful experience often learnt the hard way for planning and implementing IT evaluation across the system lifecycle. There are 9 in-depth case studies and 55 mini case reports. Organisations covered include the UK Post Office, Royal & Sun Alliance, C&A,the California Franchise Tax Board and Virtual Vineyards. Whether you are looking at new systems, outsourcing, risk management or exploiting the Internet,an ability to evaluate and measure the performance of IT systems and services is essential. This report brings you up to date on the latest approaches using a life-cycle approach, offering practical advice at every stage from planning to prioritisation, to decision making, throughout implementation and on to post-implementation measurement.
