Excellent water

Gartner has named Yorkshire Water as the winner of its CRM Excellence Award in Europe, Middle East and Africa (EMEA). The award, which recognises the company that most clearly demonstrated excellence in its CRM initiatives, was presented at Gartner's European CRM Summit 2003. Three finalists, Yorkshire Water, Belgacom and Audi presented their case studies to attendees who voted to select the winner of this year's awards.