Issues

Tolerance requirement general theory and automated task difficulty assessment

David R. Moore
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Using information technology to facilitate organisational change

Anna Baines
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Dictating customer service

Andrew Clemmet
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Closing the deal

Shirley Daniels
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Media news

101 Ways to Boost Customer Satisfaction

Timothy R.V. Foster
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Managing in the Public Sector

Brian Blundell; Alexander Murdock
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Strategic Change

Colin A. Carnall
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Year 2000 Compliance: A Guide to Successful Implementation

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The 12 Pillars of Business Success: How to Achieve Extraordinary Results from Ordinary People

Ron Sewell
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