Issues

Special Issue: Performance measurement and management systems public and private sectors. Guest Editors: Veronica Martinez, Zoe Radnor

Historical analysis of performance measurement and management in operations management

Zoe J. Radnor; David Barnes
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Aligning strategic profiles with operational metrics in after‐sales service

Sergio Cavalieri; Paolo Gaiardelli; Stefano Ierace
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Improving performance through tacit knowledge externalisation and utilisation: Preliminary findings from Greek hotels

Marianna Sigala; Kalotina Chalkiti
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A triple analysis of ISO 9000 effects on company performance

Micaela Martínez‐Costa; Ángel R. Martínez‐Lorente
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Measurement and analysis of customer satisfaction: company practices in Spain and Portugal

Arturo J. Fernández‐González; J. Carlos Prado Prado
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A performance measurement system for facility management: The case study of a medical service authority

Alberto Felice De Toni; Andrea Fornasier; Mattia Montagner; Fabio Nonino
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The effect of performance management on the organizational results of a bank

André A. de Waal; Vincent Coevert
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Organizational capability in SMEs: Performance measurement as a key system in supporting company development

Patrizia Garengo; Giovanni Bernardi
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Guest editorial

Guest editorial

Veronica Martinez
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