Issues

2008 Awards for Excellence

2008 Awards for Excellence

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Successful ISO 9000 implementation in Taiwan: How can we achieve it, and what does it mean?

Ching‐I Lin; Woan‐Yuh Jang
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The impact of process mapping on transparency

Leidy Klotz; Michael Horman; Henry H. Bi; John Bechtel
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Kaizen events and organizational performance: a field study

Toni L. Doolen; Eileen M. Van Aken; Jennifer A. Farris; June M. Worley; Jeremy Huwe
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Using Six Sigma DMAIC to improve credit initiation process in a financial services operation

Sameer Kumar; Anthony D. Wolfe; Katherine A. Wolfe
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Editorial

Editorial

Zoe Radnor; John Heap
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Note from the publisher

Note from the publisher

Vicky Williams
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