Page 1 | Search Results | International Journal of Productivity and Performance Management | Emerald Publishing

Skip to Main Content

Skip Nav Destination

1-2 of 2

Sort by

Sort Order Select

Journal Articles

Healthcare service quality model: A multi-level approach with empirical evidence from a developing country

Sik Sumaedi, Medi Yarmen, I. Gede Mahatma Yuda Bakti

International Journal of Productivity and Performance Management (2016) 65 (8): 1007–1024.

https://doi.org/10.1108/IJPPM-08-2014-0126

Published: 14 November 2016

View article titled, Healthcare service quality model: A multi-level approach with empirical evidence from a developing country

Add to Citation Manager for Healthcare service quality model: A multi-level approach with empirical evidence from a developing country

Journal Articles

Indonesian public healthcare service institution’s patient satisfaction barometer (IPHSI-PSB): A new public healthcare patient satisfaction index

Sik Sumaedi, I Gede Mahatma Yuda Bakti, Tri Rakhmawati, Nidya J. Astrini, Tri Widianti, Medi Yarmen

International Journal of Productivity and Performance Management (2016) 65 (1): 25–41.

https://doi.org/10.1108/IJPPM-07-2014-0112

Published: 11 January 2016

View article titled, Indonesian public healthcare service institution’s patient satisfaction barometer (IPHSI-PSB): A new public healthcare patient satisfaction index

Add to Citation Manager for Indonesian public healthcare service institution’s patient satisfaction barometer (IPHSI-PSB): A new public healthcare patient satisfaction index