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Complaint management: comparison between traditional and digital banks and the benefits of using management systems for improvement

Pedro G.C. Pio, Tiago Sigahi, Izabela Simon Rampasso, Eduardo Guilherme Satolo, Milena Pavan Serafim, Osvaldo L.G. Quelhas, Walter Leal Filho, Rosley Anholon

International Journal of Productivity and Performance Management (2024) 73 (4): 1050–1070.

https://doi.org/10.1108/IJPPM-08-2022-0430

Published: 15 May 2023

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Roadmap to enhance the insertion of social sustainability in logistics systems

Vitor William Batista Martins, Rosley Anholon, Osvaldo Luiz Gonçalves Quelhas, Walter Leal Filho

International Journal of Productivity and Performance Management (2023) 72 (10): 2838–2858.

https://doi.org/10.1108/IJPPM-03-2022-0132

Published: 15 July 2022

View article titled, Roadmap to enhance the insertion of social sustainability in logistics systems

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Technological innovation management: understanding difficulties in an emerging country to enhance manufacturers performance

Lucas M. Matos, Izabela Simon Rampasso, Osvaldo L.G. Quelhas, Walter Leal Filho, Rosley Anholon

International Journal of Productivity and Performance Management (2022) 71 (6): 2280–2295.

https://doi.org/10.1108/IJPPM-02-2021-0074

Published: 27 August 2021

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Improving research labs’ performance through project management guidelines: a case study analysis

Marco Antonio Pacheco Junior, Rosley Anholon, Izabela Simon Rampasso, Walter Leal Filho

International Journal of Productivity and Performance Management (2021) 70 (3): 704–721.

https://doi.org/10.1108/IJPPM-11-2019-0536

Published: 28 August 2020

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Evaluation of lean practices in warehouses: an analysis of Brazilian reality

Caroline Morito Pereira, Rosley Anholon, Izabela Simon Rampasso, Osvaldo L.G. Quelhas, Walter Leal Filho, Luis Antonio Santa-Eulalia

International Journal of Productivity and Performance Management (2020) 70 (1): 1–20.

https://doi.org/10.1108/IJPPM-01-2019-0034

Published: 20 February 2020

View article titled, Evaluation of lean practices in warehouses: an analysis of Brazilian reality

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Main causes that lead strategies to decline at execution phase: an analysis of Brazilian companies

Samuel Moretti Bernardo, Rosley Anholon, Olivio Novaski, Dirceu Silva, Osvaldo Luiz Gonçalves Quelhas

International Journal of Productivity and Performance Management (2017) 66 (3): 424–440.

https://doi.org/10.1108/IJPPM-09-2015-0126

Published: 06 March 2017

View article titled, Main causes that lead strategies to decline at execution phase: an analysis of Brazilian companies

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Complaint management: comparison between traditional and digital banks and the benefits of using management systems for improvement

Roadmap to enhance the insertion of social sustainability in logistics systems

Technological innovation management: understanding difficulties in an emerging country to enhance manufacturers performance

Improving research labs’ performance through project management guidelines: a case study analysis

Evaluation of lean practices in warehouses: an analysis of Brazilian reality

Main causes that lead strategies to decline at execution phase: an analysis of Brazilian companies

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Update search

Complaint management: comparison between traditional and digital banks and the benefits of using management systems for improvement

Roadmap to enhance the insertion of social sustainability in logistics systems

Technological innovation management: understanding difficulties in an emerging country to enhance manufacturers performance

Improving research labs’ performance through project management guidelines: a case study analysis

Evaluation of lean practices in warehouses: an analysis of Brazilian reality

Main causes that lead strategies to decline at execution phase: an analysis of Brazilian companies

Email alerts

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