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Keywords: Complaint handling
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Journal Articles
Complaint management: comparison between traditional and digital banks and the benefits of using management systems for improvement
Available to PurchasePedro G.C. Pio, Tiago Sigahi, Izabela Simon Rampasso, Eduardo Guilherme Satolo, Milena Pavan Serafim, Osvaldo L.G. Quelhas, Walter Leal Filho, Rosley Anholon
International Journal of Productivity and Performance Management (2024) 73 (4): 1050–1070.
Published: 15 May 2023
... Sigahi is the corresponding author and can be contacted at: tiagosigahi@gmail.com 03 09 2022 28 11 2022 25 03 2023 24 04 2023 © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only Complaint management Complaint handling...
