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Keywords: Financial institutions
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Journal Articles
The dilemma of employee productivity measures and managerialism practices: an empirical exploration in financial institutions
Available to Purchase
International Journal of Productivity and Performance Management (2024) 73 (10): 3187–3212.
Published: 02 May 2024
...Obafemi Olekanma; Christian Harrison; Adebukola E. Oyewunmi; Oluwatomi Adedeji Purpose This empirical study aims to explore how actors in specific human resource practices (HRPs) such as line managers (LMs) impact employee productivity measures in the context of financial institutions (FI) banks...
Journal Articles
The mediating effect of knowledge management in the relationship between the HPO framework and performance
Available to Purchase
International Journal of Productivity and Performance Management (2024) 73 (4): 1167–1186.
Published: 20 June 2023
...Janet Kyogabiirwe Bagorogoza; Jaap van den Herik; Andrea de Waal; Bartel van de Walle Purpose The study examines the mediating effect of knowledge management (KM) in the relationship between the high-performance organisation (HPO) framework and high performance in financial institutions (FIs...
Journal Articles
Complaint management: comparison between traditional and digital banks and the benefits of using management systems for improvement
Available to PurchasePedro G.C. Pio, Tiago Sigahi, Izabela Simon Rampasso, Eduardo Guilherme Satolo, Milena Pavan Serafim, Osvaldo L.G. Quelhas, Walter Leal Filho, Rosley Anholon
International Journal of Productivity and Performance Management (2024) 73 (4): 1050–1070.
Published: 15 May 2023
... Financial institutions Banking services Fintechs Digitalization Grey systems Management system The literature on banking services has emphasized complaint management as a critical success factor as it directly affects customer satisfaction and loyalty (Cambra-Fierro et al., 2016...
