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Keywords: Fintechs
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Journal Articles
Pedro G.C. Pio, Tiago Sigahi, Izabela Simon Rampasso, Eduardo Guilherme Satolo, Milena Pavan Serafim, Osvaldo L.G. Quelhas, Walter Leal Filho, Rosley Anholon
International Journal of Productivity and Performance Management (2024) 73 (4): 1050–1070.
Published: 15 May 2023
... 2023 Emerald Publishing Limited Licensed re-use rights only Complaint management Complaint handling Financial institutions Banking services Fintechs Digitalization Grey systems Management system The service sector is a vital component of the global economy and service research...
