...Rasha Zuhair Alkhaldi; Ayman Bahjat Abdallah Purpose The purpose of this paper is to examine the impact of lean management (LM) on operational performance (OP) in the context of health care in Jordanian private hospitals. LM is measured using four bundles: total quality management (TQM), human...

... to stimulate change in a healthcare setting. The Improvement Engine methodology developed and used shows that the empowerment approach is a promising avenue for change in healthcare. Change management Empowerment Health care Action research Creativity Improvement There is a strong focus...

...Outi Simonen; Elina Viitanen; Marja Blom Purpose The aim of this study is to produce information concerning factors which may hamper or promote the use of effectiveness data in secondary health care middle and upper management. Additionally, the study aims to acquire knowledge of the ways in which...

...Beata Kollberg; Mattias Elg Purpose The purpose of this paper is to identify the main characteristics of the Balanced Scorecard (BSC) practice in health care services Design/methodology/approach The paper uses a case study approach focusing on three health care organisations in Sweden using...

...Siriginidi Subba Rao Briefly discusses the impact of information technology on medicine and health care. Introduces the concept of an integrated health information system, and details its functions and its benefits, especially for developing countries. Defines telemedicine and describes its origin...

...R.P. Mohanty; K. Santhi; C. Haripriya Health‐care systems (HCS) are different from other industrial/commercial systems in that they can be influenced by moral and ethical considerations. In recent times, total quality management (TQM) has been implemented in many business sectors, as a means...

...R. Eugene Hughes; Joseph M. Tomkiewicz Any number of explanations can be offered for the inclusion of health‐care benefits as a component of compensation. Among the more obvious and generally accepted explanations are: the cost‐effectiveness of large group purchases by the organization...

...R. Eugene Hughes; Joseph M. Tomkiewicz Examines employees′ attitudes towards the value of sharing the costs of health care benefits. Argues that heightened employee awareness of value of these benefits will not necessarily result in the positive attitude changes envisioned by employers. Suggests...