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Keywords: Healthcare service
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Journal Articles
International Journal of Productivity and Performance Management (2016) 65 (1): 25–41.
Published: 11 January 2016
... and its determinants. Design/methodology/approach – Literature review was performed to identify the determinants of patient satisfaction. Data collection was carried out by using survey with questionnaire. The survey involves 161 patients of one public healthcare service institution in Tangerang...
