...Pia Lappalainen; Minna Saunila; Juhani Ukko; Hannu Juhani Rantanen; Tero Rantala Purpose The purpose is to examine the connection between leadership and its proximal and distal outcomes on employee, team and organization-level outcomes. As a more practical endeavor, a leadership measurement...

...Vanessa Nappi; Kevin Kelly Purpose Measurement of the innovation process performance is critical for both managers and researchers. However, existing performance frameworks (PFs) neglect performance indicators (PIs) and dimensions relevant to the current innovation landscape in companies as well...

...Alireza Tajbakhsh; Elkafi Hassini Purpose – One of the hurdles to the adoption of sustainable practices across supply chains is the lack of pan-chain performance measurements and their related information and organizational structures. The authors review the literature on performance measurement...

... as on interviews in two knowledge-intensive organizations. The usefulness of the tool was verified by applying it in four organizations. Findings – SmartWoW is a compact questionnaire tool for analyzing and measuring knowledge work at the individual level. The questionnaire consists of four areas: work...

..., having influence on corporate performance and its measurement in selected manufacturing companies located in Japan in respect to their key business perspectives focused on people, processes and systems, innovations, finance, social responsibility and ecology, and that in relation to ongoing economic...

... of including public trust assessment in charity performance measurement. Design/methodology/approach – Two focus group interviews were conducted in the UK to investigate the reasons for trust and lack of trust in charities, which contributed to the identification of the relation between public trust...

...Dr Luisa D. Huaccho Huatuco, Dr Claire Moxham, Dr Eleanor Burt and Dr Omar Al-Tabbaa; Claire Moxham Purpose – The purpose of this paper is to examine the literature on third sector performance measurement system design. Design/methodology/approach – A systematic literature review...

...Linda Koopmans; Claire Bernaards; Vincent Hildebrandt; Stef van Buuren; Allard J. van der Beek; Henrica C.W. de Vet Purpose The purpose of the current study is to develop a generic and short questionnaire to measure work performance at the individual level – the Individual Work Performance...

...Christopher J. Willis; Jeffrey H. Rankin Purpose The purpose of this paper is to introduce an alternative approach of measuring construction industry performance using maturity modeling. The focus is on introducing a newly developed maturity model referred to as the construction industry macro...

.../approach An examination of the literature on self‐appraisal and the measurement of scientific research is presented. The initial development of the instrument employed qualitative methods through interview and discussions with PhD‐qualified scientific researchers (n=13). A quantitative...

...Glenn Pransky; Stan Finkelstein; Ernst Berndt; Margaret Kyle; Joan Mackell; Dan Tortorice Purpose The purpose of this paper is to assess the feasibility and comparability of daily self‐report and objective measures of work performance in complex office tasks, and factors affecting the correlation...

...Ian Robson Purpose To show how measurement systems and the way they are implemented can have a critical impact in either encouraging or discouraging a culture of high performance. Design/methodology/approach This paper outlines a “systems view” of organisations that assist in combining...

...), but the interaction of location and examination was statistically significant (p < 0.01). Rural workers had higher scores on LRB than urban workers, but for other examinations the difference was small. © MCB UP Limited 2000 Measurement Methodology Statistics Banks Johnnie (1996...

...Anna Baines Productivity measures are often quite complex. Argues that at the organizational level, an all‐encompassing multi‐factor measure of productivity is sufficient to offer information on the long‐term health of the organization. Illustrates the way in which an income or profit figure can...

...Barrie Daniels Discusses the need for measurement within the management process,specifically the need for performance indicators. Examines the management process relating to performance to construct an action plan for defining performance indicators. Surmises that the important thing...

...Thomas F. Burgess Considers the difficulties involved in applying the superficially simple concept of productivity as total output divided by total input. Discusses the systems view of productivity, the economists′ approach to productivity, the UK productivity record, measuring organizational...