... when applied to national health services. This paper aims to identify the evolution of performance measurement and the critical success factors of national health services. Design/methodology/approach The authors conducted an explorative case study of a leading national health service to delineate...

...Shulian Zhang; David Bamford; Claire Moxham; Benjamin Dehe Purpose The purpose of this paper is to examine an organisation‐wide restructuring exercise by investigating the effectiveness of strategy development and deployment processes in a National Health Service (NHS) Community Health Services...

...David Bamford; Elizabeth Chatziaslan Purpose The purpose of this paper is to present findings from an action research intervention in the outpatient department of a National Health Service (NHS) Hospital. It investigates the perceived and actual problems of measuring capacity at a UK hospital...

..., 2003). © Emerald Group Publishing Limited 2006 National Health Service Medical personnel Temporary workers Quality management Customer service management Wales The aim of the paper is to explore the issues around: identifying stakeholder values (Freeman, 1984 ; Friedman...

... participation in the implementation of safety programmes and various forms of safety incentives. © MCB UP Limited 1993 Employees Health and safety National Health Service Incentives New Developments in Health and Safety Programmes Stephen C. Gillings and Brian H. Kleiner The structure...