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Keywords: Satisfaction
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Journal Articles
International Journal of Productivity and Performance Management (2024) 73 (4): 1187–1211.
Published: 01 June 2023
...Carlos Botelho Purpose This paper aims to analyze the synergistic influence of performance appraisal (PA) practices and performance-driven culture (PDC) on the effectiveness of the performance management (PM) system, which is measured by employees' reactions, namely satisfaction and perceived...
Journal Articles
International Journal of Productivity and Performance Management (2016) 65 (1): 25–41.
Published: 11 January 2016
...Sik Sumaedi; I Gede Mahatma Yuda Bakti; Tri Rakhmawati; Nidya J. Astrini; Tri Widianti; Medi Yarmen Purpose – The purpose of this paper is to develop and test a new public healthcare patient satisfaction index (PSI) in Indonesia. More clearly, the index measures overall patient satisfaction...
