...Fairul Rizal Rashid; Annie Dayani Ahad; Afiqah Amin; Masairol Haji Masri Purpose Social media has evolved from being a tool for interaction into a platform that potentially offers novel performance measurement indicators. Thus, this research aims to examine the role of social media...

... mistake. One way to inculcate innovation is by the participation of customers in the new product development (NPD) process. Platforms like social media has provided an opportunity for firms to communicate, co-create and collaborate with customers. The present study aims to understand the customers...

...Muralitheran V. Kanagarajoo; Richard Fulford; Craig Standing Purpose The purpose of this paper is to determine the social media (SM) tools that are the most prevalent for project management activities, ascertain the areas of project management that are most benefited by SM, elucidate enablers...

... Performance measurement Social media Intangible assets Performance management Competence Enterprise social networking Since Johnson and Kaplan (1987) published their seminal study entitled Relevance Lost – The Rise and Fall of Management Accounting, plenty of studies have been...

...Yulia Sidorova; Michela Arnaboldi; Jacopo Radaelli Purpose – The purpose of this paper is to analyse how social media (SM) influence performance measurement systems (PMS), examining changes in measurement methods, performance indicators and their application. Design/methodology/approach...