Knowledge management modeling in public sector organizations: a case study Available to Purchase

The purpose of this paper is to describe the successful use of a knowledge management (KM) model in a public sector organization.

Building on the theoretical foundation of others, this case study demonstrates the value of KM modeling in a science‐based initiative in the Canadian public service.

The Inukshuk KM model, which comprises the five elements of technology, leadership, culture, measurement, and process, provides a holistic approach in public service KM.

The proposed model can be employed by other initiatives to facilitate KM planning and implementation.

This the first project to consider how KM models may be implemented in a Canadian public service environment.