...Gioia Maria Carrus; Silvia Testarmata; Alessandro Giosi Purpose This study investigates how citizens perceive and discuss artificial intelligence (AI)-enabled public services, focusing on “Julia,” the AI-based chatbot launched by the Municipality of Rome. It examines online discussions, revealing...

...Katharina Guirguis Purpose Conversational agents are often used in public organizations as an entry-level application of artificial intelligence and constitute a form of digitally mediated public encounter. However, little is known about how citizens communicate in conversational-agent-mediated...

...Natalia Alonso-Morales; Alejandro Saez-Martín; Antonio López-Hernández; Dolores Genaro-Moya Purpose This study aims to examine auditors' readiness and attitudinal profiles toward for implementing artificial intelligence (AI) in public sector external auditing, comparing professionals working...

...Mika Hanninen; Mika Immonen; Jukka Hallikas Purpose This study explores how artificial intelligence (AI) adoption in public procurement emerges through dynamic capabilities across individual and organisational levels. Design/methodology/approach A qualitative study was conducted with 20...

...Max Ernst Hamscher; Andreas Herbert Glas; Michael Eßig Purpose Artificial Intelligence (AI) promises major performance gains in the public sector. However, as AI is primarily procured from private suppliers, adequate governance is crucial, particularly regarding AI risk perceptions. This study...

...Luigina Paglieri; Fabiana Scalabrini; Greta Nasi; Denita Cepiku Purpose This study aims to examine how organisational, technological and environmental factors interact to enable systematic artificial intelligence (AI) adoption in a large welfare administration operating under constitutional social...

...Luigina Paglieri; Lorenzo Costumato; Andrea Bonomi Savignon Purpose This paper explores challenges and solutions between artificial intelligence (AI) and social equity within the public sector. A cross-disciplinary synthesis explains where equity risks originate and which governance levers...

... purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode Artificial intelligence Social media Open data Public management Blockchain Open government Smart technologies...