...Deryl Northcott; Tuivaiti Ma'amora Taulapapa Purpose This paper aims to examine the use of the balanced scorecard (BSC) as a performance management tool in the public sector. Drawing on a New Zealand study of local government organzations (LGOs), it seeks to identify issues and challenges...

...Yee‐Ching Lilian Chan Purpose The purpose of this paper is to exemplify the evolving applications of balanced scorecard and strategy map in the healthcare sector. This paper seeks to describe a number of innovative approaches adopted by healthcare organizations and health systems...

...Li‐cheng Chang Purpose The use of the balanced scorecard has been subject to increasing scrutiny and criticism in academic literature. The purpose of this paper is to explore the limitations of, and implications for, the Performance Assessment Framework (PAF) as a balanced scorecard approach...

... of stakeholders is developed (Figure 1). Public sector organizations Government departments Performance management Stakeholder analysis Balanced scorecard United Kingdom © Emerald Group Publishing Limited 2005 The current climate of change management and the associated pandemic...

...Yee‐Ching Lilian Chan To deal with financial constraints and increasing demand on accountability, government administrators have begun implementing modern management tools in their organizations. The balanced scorecard, a performance and strategic management system, has been adopted in for‐profit...