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Keywords: Citizen incivility
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Journal Articles
International Journal of Public Sector Management (2023) 36 (4-5): 365–381.
Published: 17 July 2023
.... Findings The citizen incivility's effect on turnover intention was mediated by job insecurity and moderated by workplace incivility. Citizen incivility positively influenced job insecurity only under high workplace incivility. Therefore, citizens' uncivil behaviours could not increase public service...
