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Keywords: Citizens' satisfaction
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Journal Articles
International Journal of Public Sector Management (2023) 36 (3): 216–235.
Published: 20 March 2023
... aims at analyzing the relevance of different dimensions of communication and the relationship between communication and citizens' satisfaction. Design/methodology/approach The study is based on data collected through questionnaires (303; 86%) filled in by the public personnel of an Italian local...
