...Yuseon Keum Purpose This study examines how organization- and community-level social capital and socioeconomic demands are associated with citizen co-production engagement, and whether these associations differ across types of co-production. Design/methodology/approach Multilevel mixed-effects...

...Lihi Lahat Purpose The study explores how paradox theory helps explain how community leaders handle severe terror crises amid reduced trust and the co-production of services. Design/methodology/approach This is a phenomenological study based on interviews conducted in the first months...

...Harri Raisio; Tomi Niemi; Alisa Puustinen; Jarkko Kosonen; Vesa Valtonen Purpose This study aims to explore the concept of co-production within the context of national defense, with a specific focus on spontaneous, informal volunteering, a phenomenon highlighted by experiences from the ongoing war...

...Anna Uster Purpose This study examines co-production during the Covid-19 crisis, characterized as a Black Swan event, with a specific emphasis on local professionals’ preparedness and response. Design/methodology/approach A qualitative approach combining deductive and inductive approaches...

...Sylke Jaspers; Trui Steen Purpose The temporary use of vacant spaces as a format to co-produce public services is becoming popular. Research addressing the question of whether the public outcomes created in temporary co-production lead to sustainable results is lacking. The purpose of this paper...

...Nils Aschhoff; Rick Vogel Purpose Co-production with citizens brings about the challenge to orchestrate public values which might be in conflict with each other. However, little is known about what types of value tensions occur in co-production and how actors cope with them. The purpose...

... that engaging citizens through co-production, as is already being done in developed countries in the fields of care-giving, waste management, healthcare and community policing, could provide a successful strategy. The purpose of this paper is to examine how public water facilities are being managed to improve...

...Seemab Ara Farooqi Purpose – In developing countries there is a growing recognition that co-production offers more cost effective and responsive service delivery options in low income areas. The purpose of this paper is to explore the way co-production initiatives are managed in developing...

...Dr Lars Tummers ,Prof Stephen Teo ,Prof. Yvonne Brunetto; Rocco Palumbo Purpose – The purpose of this paper is to contextualize the concepts of “service co-production” and “value co-creation” to health care services, challenging the traditional bio-medical model which focusses on illness...

...Joost Fledderus Purpose – Co-production of public service delivery is believed to foster trust among users, but little empirical work is devoted to this assumption. Public sector organizations have therefore little knowledge about the conditions that determine whether co-production leads to trust...

...Sanna Tuurnas Purpose – The purpose of this paper is to report on how public service professionals cope with co-production as a way to produce and develop public services. Design/methodology/approach – The paper draws on the literature of co-production and collaborative public service...

... using Lean to undertake service improvement activities. The paper outlines how extending the value stream beyond the organisation to include suppliers can lead to improved co-production and generation of service value. Originality/value – The study contributes to service productivity research...