...Jenny Stewart; Michael O'Donnell Purpose The article aims to investigate implementation problems arising from the introduction of a new computer system in a public agency. Design/methodology/approach Two analytical lenses were employed: a prescriptive model of technology‐based implementation...

...Christine Bellamy; John Taylor A major thrust in public service computing in the late 1990s is the building of electronic bridges between the large‐scale computer systems which have been embedded into the complex bureaucratic structures of late twentieth‐century government. This process includes...