...Annika Andersson; John Brauer; Ella Kolkowska; Jenny Lagsten Purpose Many public sector caseworkers experience the shift to digital administration as having changed their daily practices – especially in relation to their professional values. The purpose of this study is to find out in which ways...

...Giulia Nevi; Giulia Gogiali; Manlio Del Giudice; Luca Dezi Purpose This study aims to examine the main tensions that public administrations encounter when pursuing the twin transition, defined as the simultaneous advancement of digital transformation and sustainability goals. It explores how...

...Lucio Todisco; Gianluigi Mangia; Paolo Canonico; Federica Langella Purpose The impact of technologies poses significant challenges for public organizations in an uncertain and rapidly changing social and cultural landscape. This aspect is relevant to understanding the impact of digitalization...

...Sarah van Duijn; Duco Bannink; Melissa van Doorn Purpose Although collaborative governance is omnipresent in the public sector, it is often mired by difficulties. To mitigate these, digital tools are increasingly used. Their success depends on whether intended actors will actually use them...

...Hanna Kirjavainen; Harri Jalonen Purpose Digitalization is transforming public service delivery, potentially increasing efficiency and availability but risking excluding vulnerable people with weak digital skills. Despite technological advances, frontline professionals remain a crucial element...

...Marco Bisogno; Beatriz Cuadrado-Ballesteros; Flavio Abate Purpose This study investigates drivers of local governments’ digitalization, focusing on contextual factors that can help explain the level of e-government development. Concretely, it examines financial, socioeconomic, and political...

... of fluid workforce that have emerged, the expanding scale of diffusion of the fluid workforce and the emergence of digital technologies to support HRM decisions. While a fluid workforce may provide solutions to address mismatches in the supply and demand of health workers, it can also worsen working...

...' intentions to use e-Government services, examining the impact of demographics and the digital divide. Findings The study reveals that perceived attractiveness (PA), perceived usefulness (PU), perceived ease of use (PEOU) and awareness (AWA) significantly influence citizens' behavioral intentions (BINTs...

... to identify expertise-by-experience from digital stories shared by marginalized youths. To overcome the challenges of making socially withdrawn youths real contributors to the co-creation of public services, this paper suggests several theoretical and managerial implications. Originality/value Co-creation...