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Keywords: E-GovQual
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Journal Articles
International Journal of Public Sector Management 1–22.
Published: 03 July 2026
... A multi-group structural equation model based on the E-GovQual framework tests direct and mediated effects across two Italian regions with contrasting governance structures, namely Emilia-Romagna and Veneto. Findings Service quality positively relates to satisfaction in both regions. However...
Includes: Supplementary data
