... European higher education institutions. It aims to evaluate how public sector financial management (PSFM) courses are structured and integrated into curricula to equip future public sector managers with the necessary skills. Design/methodology/approach The study uses the prototype framework of Falivena...

... the whistleblower’s identification with the organization. Nevertheless, whistleblowing has been rarely related to organizational identity. The purpose of this paper is to fill this gap, investigating employees’ whistleblowing intentions in the context of higher education. Design/methodology/approach...

...Budi Waluyo Purpose The purpose of this paper is to explore the practices of financial autonomy and control the emerging issue of agencification in the higher education sector. Design/methodology/approach The practices are investigated using case studies from seven semi-autonomous state...

... 06 05 2016 01 08 2016 30 10 2016 06 11 2016 Performance measurement Performance management Higher education While “management by numbers” probably dates back to the development of numeracy, performance measurement as a more formal concept became an increasingly...

...Larissa von Alberti-Alhtaybat; Njlaa Abdelrahman; Khaldoon Al-Htaybat Purpose Higher education (HE) sectors form an important part of societies and their economy, on which the members of a society depend for their individual and collective future benefit. The purpose of this paper is to discuss...

...). An additional purpose investigated in this paper is the role of International Public Sector Accounting Standards (IPSASs) in helping to overcome these public sector recognition and valuation issues, for the case under examination. While there are no specific accrual accounting standards for the higher education...

... prescriptions? The paper aims to discuss these issues. Design/methodology/approach – This paper discusses Kazakhstan’s experience with the implementation of NPM through a qualitative case study of the country’s adoption of the European Bologna higher education reforms. Findings – While...

...Andy Adcroft; Jon Teckman; Robert Willis Purpose The purpose of this paper is to consider the extent to which recent changes in the UK's higher education sector are likely to increase the level of competition and change the behaviour of UK higher education institutions. Design/methodology...

... be contacted at: thorsten.gruber@mbs.ac.uk © Emerald Group Publishing Limited 2010 Customer services quality Students Higher education Germany Customer satisfaction Increasingly, higher education institutions are realising that higher education could be regarded as a business‐like...

... to not considering student motivation as an important influential variable on both academic performance and overall satisfaction. Then, a gender based analysis considering differences in satisfaction constituents could have been conducted. Practical implications Service organisations, including higher education...

...Jane Hemsley‐Brown; Anthony Lowrie; Lesley Ledden; Stavros P. Kalafatis Purpose Despite current advances in the domain, little is known about the dynamic nature of the value construct, specifically the manner in which value perceptions change over time during the higher education consumption...

... there is little empirical literature on the aims of branding in universities. Originality/value From an academic viewpoint gaps in current literature on branding in the education context are identified and the need for a model of brand management that addresses the particular qualities of higher education...

...Göran Svensson Purpose The purpose of this research is to describe and assess the legal requirements for transparency in appointments and promotions in the higher‐education institutions of Sweden. Design/methodology/approach The study uses both qualitative and quantitative approaches...

...Jane Hemsley‐Brown; Izhar Oplatka Purpose The purpose of this systematic review was to explore the nature of the marketing of higher education (HE) and universities in an international context. The objectives of the review were to: systematically collect, document, scrutinise and critically...

... The article considers four key issues: the context and content of performance measurement in the public sector, the specific examples of health care and higher education, the limitations of performance measurement systems, and the likely outcomes of performance measurement systems. Findings Current...

...J.S. Pounder Calls for public accountability in higher education are widespread and higher educational organizations are under pressure to demonstrate “value for money” performance. Organizational self‐assessment is one response to the pressure for public accountability but self‐assessment...

...Michael Quayle; Sharon Quayle The impact of strategic procurement is driven by the contribution of the function to overall corporate performance and its interface relationships. The actual impact on corporate performance in the UK further and higher education sectors has been neither empirically...

...Sarah Richardson; Sonny Nwankwo; Bill Richardson Aims to provide a clear rationale as to why customer responsiveness is an essential aspect of an organizational system, focusing specifically on higher education (HE) institutions. Introduces and discusses material from the political contingency...

.... A sample of business studies students, lecturers and employers took part in the research, which indicated perceptual incongruence in terms of student and employer perceived needs for higher education. Although the research was of an exploratory nature, it indicates that institutions are likely to have...