... integrated service delivery, specifically focusing on services related to illiteracy. Through the concept of institutional work, it explores the everyday actions of these officials and how they help make integrated service delivery a reality. Design/methodology/approach Empirically, this study leverages...

... paid to this issue, an important but under-investigated issue is represented by the smart city governance. In this regard, in light of the claimed need for collaboration, the purpose of this paper is to investigate why and how different institutional works carried out by multiple actors may explain...