...-production Learning Professional Public service system Co-production has become an eligible and desired tool for developing and delivering public services in many countries around the world (OECD, 2011). Co-production of public services is seen as way to tackle austerity measures, to meet...

... learning from action and acting on learning. Findings The findings of the paper relate to the role of leadership in the facilitation of transformational learning in team‐based social action. Four areas of leadership responsibility are highlighted: the transformation of inappropriate mental models...

...Ronald McGill This paper establishes the link between institutional development (ID) and process consulting. It does so by recognising ID’s concern for client exploration and learning and process consulting’s focus on client ownership and increased capacity. In that context, the paper outlines...

... they plan to do within a wider portfolio of tactics and strategies. An evaluation is made of how well local government is learning its way through to getting “more from less” and of what local authority support agencies need to do to help authorities to accelerate their learning. Finally, the authors argue...

..., administrative practitioners have taken to benchmarking as an instrument for assessing organizational performance and for facilitating management transfer and learning from other benchmarked organizations. The introduction of benchmarking into the public sector is still in its early stages. Technical problems...

.... Develops an alternative conception of public service quality and finally outlines the role for evaluation in promoting social learning as the basis for achieving effectiveness in public services. In these circumstances, economic competitiveness and efficiency have become the hypostatized ends structuring...