... and New Zealand, fully embraced the core NPM principle of managerial empowerment. Design/methodology/approach We reviewed foundational NPM documents and conducted a qualitative analysis of survey instruments designed to assess agency management quality across the three jurisdictions to probe...

...Andrew Wesemann Purpose This study explicitly explores the moderating role of management quality, at multiple organizational levels, in the relationship between telework and job satisfaction. Design/methodology/approach This study employs fixed effects regression with clustered robust standard...