... digital transformation. Design/methodology/approach A research model was tested using survey data collected from employees within the Dutch national government. Partial Least Squares Structural Equation Modeling (PLS-SEM), including importance–performance map analysis (IPMA), was employed to analyze...

... Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Contingency theory PLS-SEM Collaboration Crisis Volunteering COVID-19 Drawing on contingency theory, this study hypothesizes that organisations implementing reforms to manage creeping crises can respond more...