...Thomas Andersson; Roy Liff Purpose This article aims to describe and analyze the results of efforts to improve patient‐centered care (PCC) in psychiatric healthcare. Design/methodology/approach Using the methodology of a qualitative case study, the authors studied three Swedish child...

..., and additional facilities for patients and family members. Inpatient satisfaction was found to be higher for the clinical dimension than for the physical dimension. Overall, inpatient satisfaction was high, as reflected by the high mean score of the variables, although caution was expressed in interpreting...

...Mike Dermot Williams; Andi Smart Purpose This paper aims to develop a conceptual resilience‐based model that takes account of the competing success factors of patient safety, finance, improvement targets and staff workload in NHS hospitals in the UK. Design/methodology/approach A safe working...

...Inga‐Lill Johansson; Lars Norén; Ewa Wikström; Loni Ledderer Purpose This paper aims to explore how healthcare organizations in Denmark transform modern ideas of patient‐centred preventive care into organizational practice. Specific attention is given to the influence of existing organizational...

... the role of patients in their healthcare systems. Design/methodology/approach The paper compares official documents and legislation in the three countries. The main findings are that waiting‐time guarantees have generally empowered patients in the Scandinavian health systems. This empowerment...

... with personal consultation available 24/7 as well as links to a network of private healthcare providers. These help desks allow consumers to telephone a nurse at any time of day or night to request a consultation. The nurse then makes an appointment for the patient with a care provider and coordinates...

...Inga‐Lill Johansson; Lars Norén; Ewa Wikström; Hannele Kerosuo Purpose This paper seeks to take a patient‐centred perspective in exploring the treatment of multiple and chronic illnesses in inter‐organizational care practice in Finland. Design/methodology/approach The theoretical approach...

...Ruth McDonald Edited by S.   Mackenney and L.   Fallberg . Protecting Patients’ Rights? . Radcliffe Medical Press , 2004 . , ISBN: 1 85775 870 6 © Emerald Group Publishing Limited 2004 --> Health services Patients Rights issues Protecting Patients...

...Arno van Raak; Aggie Paulus; Ingrid Mur‐Veeman Throughout Europe, there is an increasing number of independently living chronically ill patients who suffer from multiple and complex health problems. Several organisations which, individually, are not able to deliver all of the necessary services...