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Keywords: Perversity
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Journal Articles
Performance measurement and the UK emergency ambulance service: Unintended consequences of the ambulance response time targets
Available to Purchase
International Journal of Public Sector Management (2011) 24 (5): 384–402.
Published: 12 July 2011
... risks by over‐prioiritisation. Ambulances Response time targets Performance measures Unintended consequences Perversity National Health Service Discussions on performance measurement in the context of the public sector have included views ranging from an extreme position...
