...Caterina Manfrini; Izabelle Bäckström Purpose COVID-19 has profoundly shaped human interactions, and, within public healthcare systems, care relations. Through the lens of social suffering, this study explores how employee innovation is shaped by the pandemic crisis and different managerial...

... and providing feedback on health services are increasingly being considered. Performance governance Public healthcare Case study The topic of performance is broad especially in the healthcare sector, which is characterized by relevant social and economic implications. It is a much debated topic...

... the findings, particularly the low expectations of patients to begin with. Research limitations/implications The research was limited to inpatients of Malaysian public hospitals. A thorough evaluation of the nation's public healthcare delivery system would need to include outpatient services as well...