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Journal Articles

The relevance of communication for the well-being of public personnel in local government: does it have an impact on citizen satisfaction?

Fabio De Matteis, Fabrizio Striani, Roberto Greco
Journal: International Journal of Public Sector Management
International Journal of Public Sector Management (2023) 36 (3): 216–235.
https://doi.org/10.1108/IJPSM-01-2022-0024
Published: 20 March 2023
... Public personnel communication Citizens' satisfaction Local government performance Public management As society and technology evolve, public administration is constantly called upon to reinvent itself, in order to simplify and adapt to changing social needs the way public services are conceived...
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