...Nele Cannaerts; Bram Steijn; Michael Duijn Purpose To overcome external challenges and deliver high-quality public services, public organizations must balance efficiency and innovation, becoming ambidextrous. The main purpose of the paper is to gain more insight into the impact of red tape...

... analysis to test our hypotheses. Findings The data show that strong HRM systems facilitate managers taking charge behaviors and work engagement. Additionally, the findings highlight the mitigating effect of a strong HRM system on procedural constraints, such as red tape, in public healthcare...