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Keywords: Service quality assurance
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Journal Articles
International Journal of Public Sector Management (2010) 23 (3): 203–220.
Published: 06 April 2010
... quality assurance Clinicians and healthcare professionals, generally, contend that the views of patients are too subjective to be useful in determining the merit or quality of clinical and healthcare (Coulter, 2002). A firm provides quality when its services meet or exceed customer expectations...
